FAQ

The following questions are some of the more common queries we get here at The Candle Gallery. If you don't find what you are looking for then please Contact Us

• When I place an order how long do I have to wait for my candles?
• After you place an order we will create your design and email it to you for your approval. Once we get your approval we normally ship within 10 working days.
• If I need my candles in a hurry can you accommodate me?
• If you are in a rush to get your candles please do get in contact and we'll do our best to accommodate your request.
• Can I put my own photograph on a candle?
• Yes, any photo can be put on a candle. There is no extra charge for this. If you are taking a photograph specially to put on a candle we would highly recommend that you change the resolution / picture quality on your camera to high.
• How do I send you the photograph?
• If it is a digital photo that you have, you can upload it with your order. If it is a physical photograph you can either scan it into your computer and upload it to us or you can simply post it to us.
• Will I get my photograph back?
• We will include your photo with your order.
• If the colours on a candle design are not what I'm looking for, can they be changed to suit me?
• No problem. We often get requests to change colours & tones in order to make a candle suit the theme of a wedding.
• Is it possible to make changes to a candle design or even come up with a new design for me?
• Yes. There are no restrictions as to what can be on the candle. Whatever text, images, photos, colours you want can be accommodated at no extra cost.
• Will I get to see the final design of my candle before you start making it?
• We will always email you the final design before we start on your candle to make sure you are happy with it.
• Can I contact someone about my order?
• Please feel free to Contact Us at any time
• Where do you deliver to?
• Currently we deliver to Ireland and the UK.
• How much will I pay for delivery?
• Delivery costs €7.95 regardless of how large your order is. All of our orders are delivered by courier and must be signed for.
• What is your returns policy?
• If there is an error on your candle due to a mistake on our behalf, you have the choice of a full refund or we will produce a new candle at no cost to you. We cannot accept returns if there are no errors on the candle - i.e. the candle design is the same one approved by you. In the unlikely event that candles have been damaged in transit please contact us immediately.
• What types of payments do you accept?
• Currently we accept credit card payments paid through Paypal. You do not need a Paypal account to pay us. We also accept cheques.